What We Collect and Why We Use It
When you open an account with us, we collect the information you provide directly — your name, email address, mobile number and, where required, identity verification documents. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we receive a transaction reference and your
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registered wallet number so we can match the payment to your account. We do not store your bKash, Nagad or Rocket PIN or full wallet credentials on our servers. We also collect device and session data automatically — such as your IP address, browser type and
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pages visited — to keep your account secure and to understand how our lobby is being used. This data is never sold to third parties. We may share limited data with payment processors and identity verification partners only where it is necessary to complete a transaction
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or satisfy a legal obligation. Retention periods vary by data type: account records are kept while your account remains active and for a defined period after closure, in line with applicable regulations. Whether this policy applies to you and in what form depends on your local
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law and the eligible regions from which our platform can be accessed.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.